Frequently Asked Questions

Age Requirement: Renters must be 21 or older and hold a valid Class 5 driver’s license.

Under 21? If you are under 21 but have a Class 5 license, please email info@slcarrental.com to request approval.

Under 25 Fee: Drivers aged 21 to 24 are subject to a young driver surcharge starting at $30 CAD.

Credit Card Needed: A physical, valid credit card belonging to the primary driver is mandatory at pickup for processing the rental fee and security deposit.

We recommend completing your reservation online for the best experience. If you encounter any issues or have questions about the booking process, please contact us at info@slcarrental.com or call 867-444-7522. Please note that our staff are available on call only. Do not visit our office without calling ahead of time. Thank you for your cooperation.

To pick up your vehicle, the primary driver must present a valid credit card for a security deposit pre-authorization. Strictly Prohibited: Cash, debit cards, prepaid cards, reloadable cards, and virtual credit cards are not accepted for the security deposit hold.

We provide round-the-clock (24/7) airport pickup and drop-off at the Yellowknife Airport. An after-hour fee of $45 CAD will apply for Airport pickups and drop-offs between 8:00 PM (MST) and 8:00 AM (MST). To ensure a smooth and hassle-free experience, customers must provide valid payment information in advance of pickup. Please contact us after you make your booking to provide credit card details.

Please park the vehicle in any open spot at the Yellowknife Airport parking lot. Place the car key and your parking ticket inside the glove compartment, then text us at 867-444-7522 to confirm your drop-off.

Important Ticket Warning: Keeping or losing your parking ticket will result in a $200 CAD airport penalty fee, which will be charged immediately to your card on file. Please ensure it is left in the glove compartment.

The Renter bears sole responsibility for initiating any modifications or cancellations to their reservation prior to the scheduled pickup time. Requests must be submitted via email to info@slcarrental.com at least 48 hours in advance of the rental start time. Cancellations requested less than 48 hours prior to pickup will be subject to a minimum charge of one (1) rental day.

Due to staffing challenges, we are only available on call. Please ensure to call our office at +1 (867) 444-7522 before heading to any of our locations.

Proof of insurance is required during vehicle reservation and pickup. You cannot reserve or pick up vehicles without proof of insurance. Acceptable forms of coverage may include an eligible credit card with rental insurance protection or a personal auto insurance that includes rental vehicle protection. You can purchase insurance using the Rental Cover Insurance link provided by our team.

The renter must notify Straightline Car Rental of any mechanical problems or accidents during the rental period. The renter must not attempt to repair the vehicle without notifying Straightline Car Rental. The renter is responsible for damage to the vehicle during the rental period. Damages will be charged directly to the card on file without further notification.

Any costs incurred due to damages, loss of use, tolls, insurance deductibles, devaluation, towing, impound fees, traffic violations, or other charges incurred during the rental period or before the vehicle is returned will be charged to the credit card on file without further notice.

No refund will be issued in the event of a no-show.